Returns & Refunds

Your Right to Withdraw

If you purchase as a consumer online or by telephone, you generally have the right to withdraw from your purchase without giving a reason. Notify us within 14 calendar days of receiving your products, subject to the applicable statutory exceptions.

After notifying us, send the products back within a further 14 calendar days. You are responsible for the direct return shipping costs when returning an order because you have changed your mind.

This withdrawal period does not limit your statutory rights concerning faulty, damaged or incorrectly supplied products.

Product Condition and Packaging

Please handle products carefully and return all supplied components, accessories and accompanying documents. Include the original packaging where possible and your order number or proof of purchase so that we can identify your order.

You may be responsible for a reduction in the product's value caused by handling beyond what is necessary to establish its nature, characteristics and functioning, where permitted by law.

The right of withdrawal does not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once they have been unsealed after delivery, where this statutory exception applies. Opening ordinary outer packaging does not, by itself, automatically remove your right of withdrawal.

Tester Products

Products described as testers are subject to the same applicable statutory withdrawal rights and exceptions. The tester designation alone does not restrict an eligible return to an exchange or exclude a refund. Please return the packaging and any accessories supplied with your particular product.

How to Arrange a Return

To notify us of your withdrawal or request assistance, email [email protected] or call +30 210 382 0143. Clearly state that you wish to withdraw from your purchase and provide your order details.

Contacting us helps us provide the return address and practical instructions. Exercising a statutory right of withdrawal does not depend on our prior approval.

Pack the products securely and retain proof of return postage. Please provide the tracking details when available.

Refunds

For a valid withdrawal, we will reimburse the amounts due without undue delay and within 14 calendar days of being informed of your decision. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first, unless we have offered to collect them.

When you withdraw from the entire order, the refund includes the cost of our least expensive standard delivery option. Additional charges for a more expensive delivery option chosen by you are not refundable.

Our processing commitment is to issue the refund within five days of receiving the returned products. This does not extend any earlier statutory refund deadline.

Refunds are made using the original payment method unless you expressly agree to another method without additional fees. For cash-on-delivery orders, we can arrange a bank transfer with your agreement and request the necessary account details.

Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect product, please contact us with your order details and a description of the problem. Photographs can help us assess the issue. We will explain the appropriate return and remedy process.

Where we are responsible for the defect or supply error, we bear the necessary return costs. Your statutory consumer rights remain unaffected by this policy.