Code of Conduct

The Code establishes general principles and minimum standards of professional ethics and ethical behaviour that businesses must observe in their dealings with consumers.

Its guiding principles include consumer protection, transparency, impartiality, technological neutrality, professional ethics, ethical conduct, respect for privacy, personal data protection and the protection of vulnerable consumers.

Customer Enquiries and Complaints

If you experience a problem with a purchase from Aromatisou, please contact us at [email protected] or call +30 210 382 0143. Please include your order number and a description of the issue so that we can assist you.

Alternative Dispute Resolution

Consumers may seek assistance from a competent Alternative Dispute Resolution (ADR) body for disputes concerning purchases of goods or services, subject to the body's scope and applicable procedures.

ADR provides a way to seek resolution of a consumer dispute outside the courts. You can find recognised bodies and their contact details in the European Commission's official directory:

Find an Alternative Dispute Resolution body

The former European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available for submitting complaints.